Manager Operations (m/w/d)
Core
Leading and optimizing operational processes at a logistics hub to ensure customer satisfaction, business results, and employee satisfaction.
Role type
Senior Operations Manager (Logistics)
Builds
Operational efficiency and performance at FedEx Express hubs and locations
Domain
Logistics / Express Transportation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Operational process management, team leadership (20+ employees), cost management, project management, labor relations, change management, statistical analysis, cross-functional collaboration
Preferred skills
Lean Management, business administration degree, experience in international companies
Technologies
None stated
Responsibilities
Lead, motivate, and empower employees through effective communication; Control and optimize operational processes; Analyze hub and site performance and take corrective actions; Collaborate with national and international networks; Ensure cross-functional cooperation; Create and evaluate statistics on productivity and quality goals; Analyze existing processes for cost, productivity, and quality optimization; Monitor daily processes in all operational areas; Communicate regularly with direct reports on quality, costs, productivity, and service issues; Manage costs and budgets; Participate in operations projects as a functional expert
Seniority
Senior, hands-on IC with management responsibilities
