Director, Product Management, Servicing Experience & Platforms
Core
Reimagining operational processes and leveraging agentic automation to unlock self-servicing experiences and empower frontline associates in the banking sector.
Role type
Director, Product Management (Strategy & Team Leadership)
Builds
Operational efficiency strategies, self-servicing customer experiences, and cross-functional team capabilities for a major bank.
Domain
Banking / Financial Services / Operational Technology
Deliverable
product features
Required skills
Product Management, Strategic Planning, Team Leadership, Cross-functional Collaboration, Data-driven Decision Making, Technology Strategy, Customer Experience Design, Agile Methodologies, Change Management
Preferred skills
End-to-end strategy execution, Agentic AI development, Generative AI frameworks, Consumer digital product ownership
Technologies
Agentic automation, Generative AI, Claude, Data analytics platforms
Responsibilities
Reimagine operational processes using agentic automation; Build and execute multi-team strategies for operational efficiency; Lead high-performing inclusive teams of PMs, engineers, and data scientists; Drive AI-enabled discovery roadmaps; Refine cross-functional operating models.
Seniority
Director, strategic leadership with hands-on execution
