Director, Product Management, Servicing Experience & Platforms
Core
Reimagining operational processes and leveraging agentic automation to unlock self-servicing, speed, and transparency for customers while empowering frontline and back-office associates.
Role type
Director, Product Management (Servicing Experience & Platforms)
Builds
Modernized servicing operations, agentic automation solutions, and scalable customer experiences for the bank.
Domain
Financial Services / Banking Operations
Deliverable
product features
Required skills
Product Management, Strategic Planning, Team Leadership, Cross-functional Collaboration, Data-driven Decision Making, Operational Efficiency, Customer Experience Design, Technology Strategy, Agile Methodologies, Stakeholder Management
Preferred skills
End-to-end strategy execution, Agentic development frameworks, Generative AI experience, Consumer-facing digital product ownership
Technologies
Agentic automation, Generative AI, Claude
Responsibilities
Reimagine operational processes using agentic automation; Build and execute strategy across multiple operations teams; Lead high-performing teams of product managers, engineers, designers, and data scientists; Drive strategic upskilling and AI-enabled discovery initiatives; Refine cross-functional operating models.
Seniority
Director, strategic leadership & team building
