Manager, Counsel - Retail Bank Legal (Hybrid)
Core
Provide strategic legal counsel to Capital One's Consumer & Small Business Legal team, managing branch and cafe operations, customer complaints, and regulatory compliance.
Role type
Manager, In-House Counsel (Banking/Financial Services)
Builds
Operational strategies for bank branches and cafes; compliant responses to customer complaints and disputes.
Domain
Banking, Financial Services, Consumer Protection, Regulatory Compliance
Deliverable
client delivery
Required skills
Legal strategy, regulatory analysis, complaint investigation, cross-functional collaboration, litigation trend analysis, UCC knowledge, deposit account structures, FDIC insurance requirements, Regulation E/CC/DD, UDAAP expertise
Preferred skills
Regulatory experience in bank depository business, multi-jurisdictional compliance management, rapid decision-making, complex stakeholder management
Technologies
Legal research databases, compliance management systems
Responsibilities
Serve as legal point of contact for bank and cafe operations; provide legal advice on customer complaints and disputes; investigate consumer complaints and develop written responses; identify and coordinate resolution of compliance or operational errors; provide standardized responses to recurring complaints or non-litigation demands; inform business teams on litigation and regulatory trends; translate legal requirements for business teams and business intent for legal teams.
Seniority
Manager, hands-on IC with strategic influence