Café Coach - Georgetown
Core
Lead a team of Café Ambassadors in a branchless banking hub, focusing on coaching, customer experience, and operational excellence without traditional sales quotas.
Role type
Senior IC retail banking operations manager
Builds
A community-focused, high-performing team within a physical banking café
Domain
Financial services / Retail banking
Required skills
People management, behavioral coaching, operational leadership, de-escalation, digital innovation, community engagement, compliance oversight
Preferred skills
Bachelor's degree, 3+ years in customer/retail/financial services, 2+ years in people management
Technologies
Mobile banking platforms, AI tools, GEMS
Responsibilities
Coach team on guest experience and human connection, lead behavioral coaching and real-time feedback, maintain brand standards and physical space, drive operational excellence and continuous improvement, oversee security and compliance, empower team problem-solving, guide community impact events
Seniority
Senior, hands-on IC