Café Coach- Mall of America
Core
Lead a team of Café Ambassadors in a high-end banking hub, focusing on coaching, customer experience, and operational excellence without traditional sales quotas.
Role type
Senior IC retail banking operations manager
Builds
A community-focused banking café experience and high-performing service teams
Domain
Retail banking / Financial services
Required skills
People management, behavioral coaching, operational excellence, de-escalation, digital innovation, community engagement, brand advocacy, risk management, problem-solving
Preferred skills
Bachelor's degree, 3+ years in customer/retail/financial services, 2+ years in people management
Technologies
Mobile banking platforms, AI tools, GEMS system
Responsibilities
Coach team on guest experience and human connection, lead behavioral coaching and real-time feedback, maintain brand standards and physical space, drive operational routines and compliance, empower team problem-solving and de-escalation, guide community events and partnerships
Seniority
Senior, hands-on IC