Café Coach- Mall of America
Core
Lead a team of Café Ambassadors in a high-end banking hub, focusing on coaching, customer experience, and operational excellence without traditional sales quotas.
Role type
Senior People Manager (Retail Banking)
Builds
A community-focused banking café experience and high-performing service teams
Domain
Financial Services / Retail Banking
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
People management, customer service, behavioral coaching, operational management, de-escalation, digital innovation, community engagement
Preferred skills
Bachelor's degree, 3+ years in customer/retail/financial services, 2+ years in people management
Technologies
Mobile banking platforms, AI tools, GEMS
Responsibilities
Coach team on guest experience and human connection, lead behavioral coaching and real-time feedback, maintain brand standards and physical space, drive operational excellence and compliance, empower team problem-solving, guide community events and partnerships
Seniority
Senior, hands-on IC with team leadership