Director, Product Management, Servicing Strategy
Core
Define and build critical agent experiences and tools that empower frontline staff to improve customer service outcomes.
Role type
Director, Product Management (Servicing Strategy)
Builds
Frontline agent tools and digital products for customer service
Domain
Financial Services / Customer Experience
Deliverable
product features
Required skills
Product Management, Human-Centered Design, Business Strategy, Technology Integration, Cross-functional Leadership
Responsibilities
Reimagine product solutions based on customer needs, deliver game-changing outcomes through execution excellence, leverage technology for innovative solutions, resolve complex product problems, lead cross-functional teams to drive organizational alignment
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