Claim Operations Associate I/Claim Operations Associate II
Core
Support claim intake, setup, assignment, financials, and compliance for over 20 claim departments and 3 Corporate shared services within Great American Insurance.
Role type
Associate-level claim operations specialist
Builds
Claim files, payment transactions, and data records for property and casualty insurance
Domain
Insurance (Property & Casualty)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Navigate multiple systems, Professional writing, Data entry and maintenance, Financial transaction support, Systems troubleshooting, Correspondence management, Mail handling, Regulatory compliance
Preferred skills
Beginner to intermediate claim handling knowledge, Training assistance
Technologies
Electronic claim filing systems, Computerized policy analysis systems, Data management systems
Responsibilities
Complete new loss establishment including coverage verification and document upload, Perform financial transaction support for loss or expense payments and reserves, Update and correct claim files using office technology, Compose and respond to correspondence requiring research, Perform mail functions including identifying misdirected mail, Assist in training less experienced claim professionals, Comply with company and regulatory guidelines
Seniority
Associate, supervised IC