Lead Insurance Operations Specialist
Core
Lead and coordinate policy administration tasks for vehicle lenders, lessors, and commercial equipment lenders.
Role type
Lead Insurance Operations Specialist
Builds
Policy administration workflows and compliance for financial institution clients
Domain
Insurance / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Policy administration, workload prioritization, delegation, process improvement, state-specific policy endorsement knowledge, complex information conveyance, interdepartmental liaison, performance coaching, regulatory compliance, new/renewal business approval
Preferred skills
Insurance industry experience, business systems proficiency
Technologies
Excel, Word, legacy systems, internal systems, third-party vendor systems
Responsibilities
Perform and coordinate day-to-day policy administration activities; prioritize and delegate assignments; review completed work for accuracy and timeliness; recommend process improvements; utilize computerized systems for research and tracking; communicate complex information to underwriters, agents, and brokers; participate in departmental projects like form enhancements and UAT; act as a liaison between departments; coach and develop staff; ensure compliance with company and regulatory guidelines; approve new business, renewals, and endorsements as appropriate.
Seniority
Senior, hands-on IC with leadership responsibilities
