Outreach Specialist IV
Core
Managing delinquent loan accounts by contacting borrowers, assessing repayment options, and arranging loss mitigation solutions.
Role type
Senior IC loss mitigation specialist
Builds
Repayment plans and loss mitigation solutions for delinquent consumer, mortgage, and commercial loans
Domain
Banking / Credit Risk Management
Deliverable
client delivery
Required skills
Skip tracing, financial analysis, collateral evaluation, regulatory compliance, call management, risk assessment
Preferred skills
Banking experience, M&T systems knowledge, on-the-job training
Responsibilities
Contacting delinquent borrowers to assess repayment options and arrange loss mitigation solutions; performing skip tracing and collecting financial information; reviewing collateral value and escalating based on risk triggers; documenting account activity and recommendations; providing on-the-job training for new employees.
Seniority
Senior, hands-on IC