Paralegal
Core
Paralegal supporting the HHS Office for Civil Rights (OCR) in resolving complaints alleging violations of privacy and civil rights laws.
Role type
Paralegal (OCR compliance)
Builds
Case resolution documentation and administrative workflow support for OCR
Domain
Federal Government / Civil Rights / Health & Human Services
Deliverable
client delivery
Required skills
case processing, document drafting, data entry, record management, portal navigation, compliance standards adherence
Preferred skills
nondiscrimination regulations, HIPAA Rules, court decisions, agency case precedent
Technologies
Microsoft Word, Excel, client portals, internal tracking systems
Responsibilities
Participate in resolving complaints alleging violations of privacy and civil rights laws; Resolve complaints recommended for administrative closures using prewritten templates; Draft case notes, closure letters, and other necessary documents; Conduct routine office functions with computer applications; Upload and download case documentation through client portals; Transfer case information between triaging stages; Monitor client case portals for new assignments and status changes; Verify completeness and accuracy of case information before escalation; Perform high-volume data entry; Maintain organized electronic records and audit trails; Update internal tracking systems with current case statuses; Support Triagers, Team Leads, and Government customers with administrative workflow tasks.
Seniority
Entry to Mid-level, GS-7 equivalent