Universal Banker
Core
Universal Banker specializing in branch customer experience through sales, service, and digital engagement of Consumer and Business Banking customers.
Role type
Universal Banker (Retail Banking)
Builds
Consumer and Business Banking solutions and digital capabilities
Domain
Banking / Financial Services
Deliverable
product features
Required skills
retail sales, customer service, loan application criteria explanation, AML/BSA/KYC compliance, fraud identification, complaint resolution, overdraft management, transaction processing, lobby management, digital fluency
Preferred skills
bilingualism, referral and sales ability
Technologies
internet user-level technology, banking systems
Responsibilities
Educate customers on banking solutions; engage customers to encourage digital usage; explain loan decision criteria; assist with AML, BSA, and KYC processes; identify and escalate suspected fraud; resolve and log customer complaints; review and approve overdrafts; complete customer transactions; manage lobby interactions; maintain internal control standards and audit points; meet Federal SAFE Act registration requirements.
Seniority
Entry-level, individual contributor