Branch Manager
Core
Manages all branch activities including profitability, customer/employee experience, digital engagement, operations, and sales.
Role type
Branch Manager
Builds
Branch operations and business growth
Domain
Banking / Retail and Business Banking
Required skills
Sales and business development, Team leadership and coaching, Customer service, Compliance and risk management, Staffing and performance management, Loan processing, Community relationship building, Operational execution
Preferred skills
Business banking product knowledge, Profitability management, Insurance licensing, M&T Business Specialist certification, Bilingual (Spanish)
Technologies
Microsoft Office, Internet, Email
Responsibilities
Direct sales and business development to meet annual goals, Coach and develop branch staff, Identify and grow customer relationships, Conduct interviews and manage staffing, Resolve complex account servicing and error issues, Process Business Banking loan requests up to $250,000, Maintain internal control standards and regulatory compliance
Seniority
Manager, direct reporting responsibility