Banking Services Group Leader II - Deposit & Payment Services
Core
Guides workflow, manages exceptions, and assists in process improvement for assigned Center of Excellence (COE) units within deposit and payment services.
Role type
Banking Services Group Leader II (Deposit & Payment Services)
Builds
Daily production reporting, team productivity reports, and process improvements for assigned COE teams.
Domain
Banking / Financial Services / Deposit & Payment Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Workflow management, exception handling, process improvement, team training and coaching, quality assurance control reviews, general ledger reconciliation, risk and regulatory standards adherence, customer issue resolution, productivity reporting.
Preferred skills
Verbal and written communication, knowledge of systems, documents, and procedures.
Technologies
Spreadsheet software, word processing software, presentation software.
Responsibilities
Monitor workflow and serve as liaison between COE unit and management; Provide training and coaching to assigned COE team; Complete daily production reporting; Maintain currency of team procedures and conduct quality assurance reviews; Manage and provide guidance on exceptions; Identify and assist with implementation of process improvements; Reconcile general ledger; Research and resolve routine internal and external customer issues; Understand and adhere to risk and regulatory standards; Maintain internal control standards including audit points.
Seniority
Mid-level, hands-on team lead