Banking Services Line Manager I - Deposit & Payment Services
Core
Manages a team of ~10 FTEs within the Banking Services COE, overseeing daily unit activities, risk compliance, and operational efficiency for deposit and payment services.
Role type
Banking Services Line Manager I
Builds
Banking Services units (Deposit & Payment Services)
Domain
Banking / Financial Services
Deliverable
Dashboards & analysis
Required skills
Team leadership, risk management, regulatory compliance, process evaluation, service level management, staffing decisions, internal controls design
Preferred skills
Call center experience, financial services operations experience, verbal and written communication, departmental system knowledge
Technologies
Spreadsheet software, word processing, presentation software
Responsibilities
Oversee daily unit activities to meet department objectives; Direct and monitor staff to ensure policy and regulatory compliance; Provide leadership, guidance, and training to staff; Compile month-end data for management decision-making; Evaluate unit processes to increase operational efficiency; Maintain established service levels and address escalations; Exercise authority on staffing, performance appraisals, and promotions; Design and maintain internal controls to mitigate risk; Maintain M&T internal control standards and audit points.