Market Universal Banker (Buffalo West Niagara)
Core
Branch customer service and sales specialist supporting Consumer and Business Banking operations, including teller duties, appointment management, and digital engagement.
Role type
Universal Banker (Branch Associate)
Builds
Consumer and Business Banking solutions, digital banking adoption, and branch operational efficiency
Domain
Banking / Retail Finance
Deliverable
product features | client delivery
Required skills
retail sales, customer service, teller operations, loan application criteria explanation, AML/BSA/KYC compliance, fraud identification, complaint resolution, overdraft management, transaction processing, lobby management, digital fluency
Preferred skills
bilingualism, referral and sales ability
Technologies
internet user-level technology, banking core systems
Responsibilities
Educate customers on banking solutions and digital capabilities; manage customer appointments and walk-ins; process transactions and resolve overdrafts; assist with loan application criteria; maintain AML/BSA/KYC compliance and escalate fraud; manage lobby flow and greet customers; resolve customer complaints; travel between branches as needed.
Seniority
Entry-level, hands-on IC
