Technician II, Retail Systems
Core
Install, troubleshoot, maintain, and repair personal computer systems and peripheral equipment (POS hardware, printers, modems, wireless hand-helds) for retail locations.
Role type
Junior IT support technician (hardware/software)
Builds
Retail IT infrastructure and POS systems
Domain
Retail / Grocery distribution
Required skills
PC hardware repair, POS terminal maintenance, network troubleshooting (LAN/WAN), printer repair, Microsoft OS support, inventory documentation, user training
Preferred skills
Retail technology experience, multi-vendor environment knowledge
Technologies
Windows XP/2000, Microsoft Office, POS hardware, LAN, WAN, printers, modems
Responsibilities
Install and repair PC systems and peripherals; troubleshoot POS hardware and software; maintain inventory and customer records; provide technical support and training to end users; recommend system improvements.
Seniority
Junior, hands-on IC