Digital Shared Services Senior Manager
Core
Manages the Digital Shared Services department, providing strategic direction for Testing and Site Reliability Engineering (SRE) teams, overseeing budgets, and leading diverse technology operations.
Role type
Senior Manager, Digital Shared Services (Testing & SRE)
Builds
Automated testing strategies, SRE practices, and operational efficiency for live systems across multiple applications.
Domain
Banking / Technology Operations / Site Reliability Engineering / Test Automation
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Strategic planning, budget management, team leadership, incident management, automated testing strategy, Agile/Kanban workflow management, risk and regulatory compliance, vendor management, GenAI application, production support
Preferred skills
SRE practice scaling (SLOs/SLIs), test automation strategy for large portfolios, mentoring, cross-functional leadership, system development lifecycle expertise
Technologies
Ruby, Cucumber, Generative AI, Agentic software development, Agile, Kanban
Responsibilities
Direct testing and SRE activities including staff assignment and production support rotations; manage cost center budgets and financial operations; implement technology standards and internal controls; monitor project and incident-response plans; oversee performance appraisals and staffing decisions; present to senior management.
Seniority
Senior, hands-on IC with significant management scope