Market Universal Banker (Buffalo Downtown)
Core
Branch banker providing sales, service, and digital engagement for Consumer and Business Banking customers while supporting daily branch operations.
Role type
Universal Banker (Teller/Sales)
Builds
Consumer and Business Banking solutions, digital adoption, and branch operational efficiency
Domain
Banking / Retail Finance
Deliverable
product features | client delivery
Required skills
retail sales, customer service, loan application criteria explanation, AML/BSA/KYC compliance, fraud identification, complaint resolution, overdraft management, transaction processing, lobby management, digital fluency
Preferred skills
bilingualism, referral and sales ability
Technologies
internet user-level technology, banking core systems
Responsibilities
Educate customers on banking solutions and digital capabilities; manage customer appointments and walk-ins; process transactions and resolve overdrafts; assist with loan application criteria; maintain AML/BSA/KYC compliance and escalate fraud; manage lobby interactions and customer complaints; support branch operations including float travel.
Seniority
Entry-level, hands-on IC
