Customer Service Lead
Core
Supervise and direct front-end store operations to ensure financial best interests and maintain high customer service standards.
Role type
Front-end operations supervisor
Builds
Store front-end operations
Domain
Grocery retail
Deliverable
product features
Required skills
Transaction processing, inventory management, staff scheduling, budget management, financial analysis, training, safety compliance
Responsibilities
Accurately perform all transactions including cash, cards, and coupons; manage return-to-stock and perishable items; train staff on department activities; schedule and supervise associates to meet productivity levels; handle spoiled/damaged products; maintain clean and stocked departments; follow food safety and cleaning expectations.
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