Lead Experience Strategist (Hybrid)
Core
Lead Experience Strategist shaping enterprise-wide experience, service, and process design capabilities to deliver cohesive, customer-centered outcomes across the bank.
Role type
Senior IC experience strategist (service design & process engineering)
Builds
Enterprise service blueprints, journey maps, concept designs, and service experience prototypes
Domain
Banking / Financial Services / Human-Centered Design
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Design Thinking, Human-Centered Design, Change Management, Agility, Service Blueprinting, Journey Mapping, Prototyping, Project Management, Workshop Facilitation, Stakeholder Influence
Preferred skills
Consulting experience, Advanced degree, Financial services background, Change theory knowledge, Agile methodologies
Technologies
Miro, Webex
Responsibilities
Develop process approaches for cross-functional teams to define complex problems and implement solutions; Conduct high-level scoping, framing, and planning for validated engagements; Engage with executives to co-create solutions and embed experience thinking into strategies; Translate insights into actionable recommendations; Coach junior team members or peers.
Seniority
Senior, hands-on IC with supervisory responsibilities
