Order Processor
Core
Managing customer inquiries and processing service requests (orders) by opening accounts, taking orders, arranging shipments, and resolving product or service problems.
Role type
Customer service representative (order processing)
Builds
Customer accounts, processed orders, and resolved service issues
Domain
Logistics and customer service
Required skills
Order entry, account management, shipment coordination, problem resolution, data entry, report preparation, basic mathematics
Preferred skills
College degree
Technologies
PC-based desktop computers, server-based networks, MS Word, Excel, PowerPoint
Responsibilities
Opens customer accounts by recording account information; Takes orders from customers and processes order by entering into computer system; Arrange shipments for all orders working with warehouses and freight brokers; Resolves product or service problems by clarifying the customer's complaint; Handles incoming customer requests such as order tracking, billing questions, and product documentation.