IT Systems Administrator
Core
Manage, maintain, and optimize computing systems, networks, and infrastructure while providing end-user support and help desk operations.
Role type
Systems Administrator
Builds
IT infrastructure, user support, and device management
Domain
Enterprise IT / Network Administration
Deliverable
infrastructure
Required skills
Active Directory, Microsoft 365, endpoint management, ticketing systems, hardware lifecycle tracking, system patching, technical documentation, security policy implementation, multi-platform device administration (Windows, macOS, Ubuntu, iOS, Android)
Preferred skills
Microsoft Intune, ITSM platforms (ServiceNow, Freshdesk), professional certifications (CompTIA, CCNA)
Technologies
Active Directory, Microsoft 365, Microsoft Intune, ServiceNow, Freshdesk, Windows 11, macOS, Ubuntu, iOS, Android
Responsibilities
Provide technical support and training to end users; administer user accounts and access controls; manage IT help desk queue and resolve tickets; monitor and troubleshoot system and network performance; maintain IT asset inventory; collaborate on server provisioning and maintenance; execute system updates and patches; develop and maintain technical documentation; deploy and manage endpoint devices; assist with network and firewall administration.
Seniority
Entry-level to Mid-level, hands-on IC
