Customer Experience Representative
Core
Opening and maintaining customer accounts, resolving product/service issues, and providing support via phone and email for a food ingredient company.
Role type
Customer Experience Representative
Builds
Customer accounts and support interactions
Domain
Food ingredients / B2B customer service
Deliverable
client delivery
Required skills
account management, problem resolution, telephone support, email communication, order tracking, billing inquiries, data entry, report preparation, basic mathematics
Preferred skills
college degree, business communications, proactive problem solving
Technologies
PC desktops, server-based networks, MS Word, Excel, PowerPoint
Responsibilities
Open customer accounts by recording account information; Maintain customer records by updating account information; Resolve product or service problems by clarifying complaints and explaining solutions; Forward sales opportunities to management; Provide customer support via telephone and email; Handle incoming requests such as order tracking and billing questions.
Seniority
Entry-level to Junior, hands-on IC
