IT Infrastructure Operations Sr. Manager
Core
Lead global infrastructure operations for 15-17 sites, managing managed service providers, cloud platforms, datacenter infrastructure, and network services to support pharmaceutical manufacturing and R&D.
Role type
Senior Infrastructure Operations Manager
Builds
Reliable, secure, compliant global technology services for commercial, R&D, and manufacturing operations
Domain
Life Sciences / Pharmaceutical Manufacturing
Required skills
Global managed service provider management, ITIL-based service management, regulated environment compliance (CSV, CFR Part 11), vendor accountability, incident/problem/change management, executive reporting, cross-timezone leadership
Preferred skills
SAP support, cloud operations, endpoint management, disaster recovery solutions, automation of operational processes
Technologies
Microsoft 365, cloud platforms, datacenter infrastructure, network services, backup and disaster recovery solutions, SAP
Responsibilities
Lead global managed service providers for infrastructure operations and cloud services; Own day-to-day operational performance and vendor accountability; Drive operational excellence through KPI management and continuous improvement; Ensure stable operation of critical infrastructure including datacenter and identity services; Lead major incident response and change management following ITIL best practices; Partner with Site IT leaders across Americas, EMEA, and APAC; Develop executive-level reporting on SLA attainment and operational performance; Support regulated environments by ensuring compliance with quality standards and audit expectations; Manage transition of infrastructure projects into production support environments
Seniority
Senior, hands-on IC with leadership responsibilities (via careerplan.io/jobs/R79989-it-infrastructure-operations-sr-manager-at-lonza)