Lead CSR/Teller - Indian Rocks Rd/Largo FL- Full Time
Core
Provide excellent customer service, handle complex duties, and manage risk for retail banking customers at a financial center.
Role type
Lead Customer Service Representative / Teller
Builds
Retail banking products and services
Domain
Banking / Financial Services
Required skills
Cash handling, Retail banking policies, Customer relationship management, Risk assessment, Operational procedures, Team leadership
Preferred skills
Training new hires, Consultative selling, Problem resolution
Technologies
Banking software, Office tools
Responsibilities
Listen to customer needs and guide them to financial solutions, Perform daily office operations and cash counts, Refer customers to bankers for complex needs, Maintain confidentiality and adhere to ethical policies, Assist in training newly hired representatives, Monitor and report risks.
Seniority
Individual Contributor, Lead level