Customer Representative - Bury St Edmunds
Core
Support customers in person, over the phone, and online with everyday banking transactions, queries, and guidance towards digital tools.
Role type
Customer Representative (Banking)
Builds
Banking products and services for customers
Domain
Financial Services / Retail Banking
Deliverable
product features
Required skills
Transaction handling, customer guidance, process adherence, security awareness, technology usage, team collaboration
Responsibilities
Welcome customers and understand their needs, handle transactions and queries accurately, guide customers through banking products, work closely with colleagues in a busy branch environment, escalate concerns to protect customers and the bank