Lead CSR/Teller - South Chicago Heights - Full-Time
Based in United States
Core
Provide excellent customer service, handle complex duties, and manage risk for retail banking customers at a financial center.
Role type
Lead Customer Service Representative / Teller
Builds
Retail banking products and services
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Cash handling, Retail banking policies, Risk management, Customer relationship management, Ethical decision making, Team collaboration
Preferred skills
Training new hires, Consultative selling, Problem resolution
Technologies
Banking software, Office tools
Responsibilities
Guide customers to financial solutions, Maintain cash counts and balancing records, Refer customers to bankers for complex needs, Assist in training new CSRs, Monitor and report risks
Seniority
Individual Contributor, Lead level