Lead CSR/Teller- Olympia Fields- Full Time
Core
Lead a team of Customer Service Representatives (CSRs) and Teller operations at a retail bank branch, handling complex transactions, risk management, and customer referrals.
Role type
Lead CSR/Teller (Retail Banking)
Builds
Daily banking transactions, customer service interactions, and risk compliance reports
Domain
Retail Banking
Required skills
Advanced math functions, risk assessment and management, customer relationship building, procedural compliance, team leadership, sales referral execution
Preferred skills
Training and development of new staff, self-motivated learning, flexible scheduling
Technologies
Dual Key Process systems, banking transaction platforms
Responsibilities
Perform complex daily transactions including cash withdrawals, check signing, and ACE approvals; monitor CSR line operations and delegate tasks; train and mentor new CSRs; identify and escalate risks; refer customers to business partners for product sales; maintain accurate balancing records and resolve account errors.
Seniority
Senior, hands-on IC with supervisory duties