Customer Solutions Advocate (Collections) - Grand Rapids, MI - Full Time
Core
Propose solutions and document delinquent accounts for Mid-Stage, Late Stage, and High-Risk accounts to achieve payment commitments and mitigate risk.
Role type
Collections specialist (consumer banking)
Builds
Payment resolutions for defaulted consumer accounts (equity, unsecured, auto, credit card)
Domain
Banking / Consumer Credit Collections
Deliverable
client delivery
Required skills
collections experience, negotiation, conflict management, skip tracing, data entry, Microsoft Office proficiency
Preferred skills
mentoring peers, handling escalated situations, working in a fast-paced call center environment
Responsibilities
Pursue communication with defaulted customers via manual or automated dialing to obtain payment commitments; Monitor delinquent accounts to identify alternatives to repossessions or foreclosures; Skip trace accounts using statements and third-party vendor services; Handle escalated situations and complaints while maintaining compliance; Mentor and train peers as a subject matter expert.
Seniority
Individual Contributor, entry-to-mid level