Service Partner Manager
Core
Regional Service Partner Manager leading support strategy, operational governance of the Authorized Service Partner (SAM) network, and service footprint growth for Motorola's critical communications portfolio.
Role type
Senior IC Service Partner Manager
Builds
Service revenue streams, warranty compliance, and technical support infrastructure for public safety and commercial radio systems.
Domain
Public Safety & Commercial Radio Communications
Required skills
Strategic account management, L2/L3 technical support, contract and SLA management, warranty claim adjudication, consultative sales, network governance and auditing, financial relationship management, technical proposal structuring, business development.
Preferred skills
Field engineering experience, presales collaboration, up-selling and cross-selling strategies, EOS/End-of-Life planning.
Technologies
PCR, MOTOTRBO, DIMETRA, ASTRO, WAVE PTX, R56, EID SDS, Service Monitors.
Responsibilities
Lead SAM network certification, technical audits, and performance evaluation; adjudicate high-sensitivity warranty claims (DOA, OOTB, Level 3 repairs); provide advanced L2/L3 technical support and escalate complex issues; manage service contracts and ensure SLA compliance; collaborate with commercial teams on technical proposals and SOWs; drive service revenue growth through extended warranties and maintenance contracts.
Seniority
Senior, hands-on IC