Technical Triage Consultant
Core
Front-line technical support agent handling inbound calls, chats, and tickets to resolve customer issues regarding Motorola products, services, and solutions.
Role type
Customer Service Representative (Technical Triage)
Builds
Customer support interactions and incident resolution for Motorola Solutions portfolio
Domain
Telecommunications and Public Safety Technology
Deliverable
client delivery
Required skills
Inbound call handling, technical troubleshooting, product knowledge, documentation, cross-functional collaboration
Preferred skills
Service orientation, teamwork, effective communication, eagerness to learn new technologies
Technologies
Ticketing systems, communication platforms
Responsibilities
Respond to customer inquiries via telephone, chat, and ticketing; diagnose and troubleshoot equipment, software, and device issues; document interactions and update support systems; collaborate with sales, technical support, and product development teams.
Seniority
Entry-level to Junior