Systems Support Specialist-Onsite Cincinnati, Ohio
Core
Provide technical support and resolution for mortgage origination systems, handling incoming calls and troubleshooting hardware/software issues for retail and direct mortgage employees.
Role type
Systems Support Specialist
Builds
Mortgage origination system stability and user support
Domain
Banking / Mortgage Technology
Deliverable
dashboards & analysis
Required skills
System troubleshooting, customer support, vendor interface, risk management, call triage, defect reporting, change request processing, Microsoft products knowledge
Preferred skills
Associate degree, 2+ years customer support experience, technology industry experience, basic mortgage knowledge, leadership
Responsibilities
Answer user inquiries via telephone and email regarding system problems, diagnose hardware/software issues, interface with vendors and IT staff, perform triage of incoming calls, troubleshoot and test reported defects, maintain accurate call logs and defect reports, process mortgage change requests, mentor junior employees
Seniority
Entry-level to Mid-level