Customer Support Engineer
Core
Provide on-site technical support, maintenance, and system expansion for Mission Critical Radio and IP Network solutions (Land Mobile Radio, MCPTT, Command and Control) for public safety customers in Lithuania and Europe.
Role type
Senior IC Customer Support Engineer (Radio Systems & IP Networks)
Builds
Maintains and expands critical public safety communication systems
Domain
Public Safety / Telecommunications / IP Networks
Required skills
IP network architecture knowledge, system maintenance, software patch implementation, technical support, system expansion, independent troubleshooting, Class B driving license
Preferred skills
CompTIA Network+, CompTIA Security+, RHEL Level 1, ITIL
Technologies
Land Mobile Radio, WAVE, MCPTT, IP Networks, RHEL
Responsibilities
Perform preventative and reactive maintenance on field systems, implement critical software patches, provide technical support during major software upgrades, support system expansions and new solution implementations, travel to customer locations for on-site duties, perform on-call duty 24/7
Seniority
Senior, hands-on IC
