Packet Core and Cloud Support Engineer
Core
Provide technical support, troubleshoot, and resolve network faults for customer networks across Packet Core and Cloud domains, ensuring SLA fulfillment.
Role type
Senior IC Packet Core and Cloud Support Engineer
Builds
Customer network stability and service delivery
Domain
Telecommunications / Network Operations
Deliverable
client delivery
Required skills
Ericsson Packet Core nodes (SGSN-MME, EPG, WMG, SAPC, PCC, PCG, CCPC, CCRC), Cloud technology and infrastructure, Linux, IP networking, Root Cause Analysis (RCA), Incident handling, Investigation leadership
Preferred skills
Onsite intervention capabilities, Customer engagement, Operational performance reviews
Technologies
Ericsson CSR tools, Linux, Packet Core nodes, Cloud infrastructure
Responsibilities
Handle customer cases and troubleshoot network faults, Act as Investigation Leader for end-to-end CSR investigations, Drive Root Cause analysis and participate in Emergency Review Boards, Provide onsite intervention for customers in Ukraine when required, Support operational performance reviews and identify new business opportunities, Participate in 24/7 Emergency Service Roster
Seniority
Mid-Senior, hands-on IC
