Customer Support & Field Engineer
Core
Design and deliver complex mission-critical voice and data systems for government and commercial communications, leading field deployment, configuration, testing, and troubleshooting.
Role type
Senior IC field engineer (post-sales implementation)
Builds
Mission-critical voice and data communication systems for public safety and commercial clients
Domain
Public safety communications / Telecommunications
Required skills
Telecommunications engineering, network equipment deployment, system configuration, troubleshooting, project management, stakeholder communication, preventative maintenance, sub-contractor coordination
Preferred skills
ITIL certification, server management (ESXi, Vsphere), cross-cultural team experience, customer management
Technologies
Motorola Solutions portfolio (PCR, DIMETRA Express), ESXi, Vsphere
Responsibilities
Lead technical aspects of project implementation, manage skills transfer from design to implementation, deploy and commission network equipment, manage local field engineering teams, coordinate sub-contractor deployment practices, perform preventative and corrective maintenance, provide direct local customer support
Seniority
Senior, hands-on IC with leadership responsibilities