Customer Operations Manager
Core
Primary post-sales operational liaison managing purchase orders, production schedules, and delivery coordination to ensure components integrate into customer production roadmaps.
Role type
Senior Customer Operations Manager
Builds
Hardware components for defense, aerospace, and robotics sectors
Domain
Defense, Aerospace, Robotics, Semiconductor
Deliverable
client delivery
Required skills
Demand planning, delivery management, technical issue resolution, lifecycle management, RMA process management, cross-functional collaboration, regional logistics expertise
Preferred skills
Drone ecosystem knowledge, military/defense client management experience
Technologies
Production scheduling systems, complex spreadsheet analysis tools
Responsibilities
Lead Quarterly Business Reviews (QBRs) on delivery performance and roadmap alignment; ingest customer production forecasts for internal manufacturing teams; track open purchase orders to meet on-time delivery commitments; resolve technical hurdles and hardware defects with engineering; monitor field component performance and manage End-of-Life transitions; act as internal voice of customer to influence product design; manage Return Merchandise Authorization (RMA) processes.
Seniority
Senior, hands-on IC