Systems Engineer
Core
Manage and sustain the operational resilience of the mission-critical Pronto Digital Policing application for frontline emergency services and police forces.
Role type
Senior Systems Engineer (Hosted Application Operations)
Builds
Hosted Pronto application instances for UK police forces
Domain
Public Safety / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
SQL Server administration, AWS/Azure/Private Cloud support, Windows/Linux OS administration, Python/Bash/PowerShell scripting, Grafana/Prometheus monitoring, incident root cause analysis, Interface Control Document (ICD) creation
Preferred skills
Enterprise architecture principles, SSL/TLS certificate management, change request management
Technologies
SQL Server, AWS, Azure, Windows, Linux, Python, Bash, PowerShell, Grafana, Prometheus
Responsibilities
Participate in customer service reviews and weekly meetings with police stakeholders; Monitor system performance against SLAs to minimize downtime; Act as operational liaison for software engineering teams to support release management; Collaborate with Shared Services to align application demands with technical specs; Maintain customer-facing Interface Control Documents (ICDs); Investigate and resolve system incidents and implement preventative measures
Seniority
Senior, hands-on IC