Technical Support Engineer
Core
Resolve customer issues for mission-critical digital communications systems, specifically the WAVE Broadband Push To Talk platform, acting as second/third line support.
Role type
Technical Support Engineer (Second/Third Line)
Builds
Customer issue resolution for voice and data communications on LTE/LMR networks
Domain
Telecommunications / Critical Communications
Deliverable
client delivery
Required skills
Analytical thinking, problem solving, technical troubleshooting, system upgrades, knowledge base contribution, cross-functional liaison
Preferred skills
Android/mobile OS experience, ITIL knowledge, Linux/Windows administration, virtualization, networking fundamentals, LTE technologies
Technologies
WAVE platform, LTE, LMR, Android, Linux, Windows, Docker, VPN, LAN/WAN, IP routing, Firewalls
Responsibilities
Troubleshoot and resolve technical issues for external and internal customers, liaise between engineering and customers, reproduce issues using internal systems, participate in on-site system upgrades, contribute to knowledge base articles, stay current on emerging technologies
Seniority
Entry to Mid-level (Graduate or ~2 years experience)