Field Engineer - Emergency Call Handling
Core
Deploy, configure, and support Motorola's on-premise and cloud-hosted Emergency Call Handling (ECH) solutions for public safety customers.
Role type
Senior Field Engineer (Public Safety / Cloud Integration)
Builds
Emergency Call Handling (ECH) systems, hybrid cloud and SaaS applications, and related public safety infrastructure.
Domain
Public Safety / Emergency Services / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
System configuration, site verification testing, cloud connectivity troubleshooting, API integration, server virtualization, database administration, network switch configuration, hardware installation, public safety application deployment
Preferred skills
Cloud platform deployment (Azure/AWS), identity management (SSO/Active Directory), public safety operations experience, critical thinking for complex problem solving
Technologies
Azure, AWS, VMWare ESXi, Microsoft Hyper-V, Microsoft SQL Server, Windows Server, Linux, Cisco IOS, Fortinet FortiGate
Responsibilities
Perform system configuration for ECH solutions including hybrid cloud and SaaS apps; conduct site verification testing prior to production cut; configure and troubleshoot connectivity between local infrastructure and cloud environments; support customer and channel partners during deployment; document changes including cloud tenant configurations and API integrations; resolve installation and quality issues; participate in Methods of Procedure development for cloud migrations; assist in pre-contract presentations and negotiations
Seniority
Senior, hands-on IC with significant travel