Senior Forward Deployed Engineer
Core
Senior Forward Deployed Engineer embedding with customers to diagnose, resolve, and optimize Incydr deployments, acting as a bridge between engineering and customer success.
Role type
Senior Forward Deployed Engineer (hybrid IC/CS)
Builds
Custom scripts, integrations, and troubleshooting solutions for customer environments
Domain
Cybersecurity / Insider Risk Management / Endpoint Security
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
software troubleshooting in live environments, reading and navigating large codebases, building custom scripts and integrations, AI-assisted coding, technical communication with non-engineers, root cause analysis, coaching customer teams
Preferred skills
endpoint agent technology, device management (MDM), identity/directory sync (SCIM), internal tool automation, data security/insider risk concepts
Technologies
AI coding assistants, Incydr codebase, deployment tooling, MDM, SCIM
Responsibilities
Partner with customer-facing teams to diagnose and resolve technical pain points; take full ownership of engagements from diagnosis to resolution; build and troubleshoot custom scripts and integrations; partner with engineering on deep product issues; proactively flag early signals of account health issues; coach and enable customer teams on self-maintenance
Seniority
Senior, hands-on IC with customer interaction
