Service Architect
Core
Design and develop service architecture across the entire product portfolio, ensuring optimal service delivery and compliance with contract obligations.
Role type
Senior Service Architect
Builds
End-to-end service design packages, operational interfaces, workflow models, and architectural diagrams for complex technical solutions.
Domain
Managed Services / Service Orchestration / B2B Services
Required skills
Service design authority, process and policy development, architectural diagramming, contract risk assessment, stakeholder management, workshop facilitation, SLA reporting, operational interface definition.
Preferred skills
Experience with 3rd party supplier engagement, OSS functions, senior management communication.
Technologies
Service Design Packages, OSS functions, workflow models, architectural diagrams.
Responsibilities
Lead design activities and workshops with 3rd party suppliers; develop and maintain end-to-end process and policies; assess customer requirements and contracts for risks; define organizational requirements for service delivery; present solutions to senior management.
Seniority
Senior, hands-on IC
