Managed Services Engineer
Core
Post-sales Managed Services Engineer supporting global customers with Mimecast email security and collaboration products.
Role type
Managed Services Engineer (Post-Sales)
Builds
Managed services for Mimecast product suite (email security, brand exploit protection, DMARC analysis)
Domain
Cybersecurity / Email Security / SaaS
Deliverable
client delivery
Required skills
Email platform administration, DNS and network routing, IT service management, customer relationship management, technical troubleshooting, incident analysis
Preferred skills
Microsoft Exchange/Active Directory, Google Apps, SaaS implementation, cybersecurity background, email authentication (SPF/DKIM/DMARC)
Technologies
Mimecast, Microsoft Exchange, Active Directory, Google Apps, DNS, firewalls
Responsibilities
Analyze events and identify security threats/scams, maintain customer reports, act as primary support contact, escalate and track issues/feature requests, assist with product implementation and adoption, provide global shift coverage
Seniority
Mid-level, hands-on IC
