Operations Support Analyst (Hybrid - Bilingual/English)
Core
Provide heavy administrative support and operational resolution for the Worldwide Video Sales Operations Team, managing account setups, troubleshooting partner lifecycle issues, and coordinating cross-functional workflows.
Role type
Senior IC sales operations analyst
Builds
Sales enablement processes and partner account infrastructure
Domain
Public safety technology / Enterprise security
Required skills
Salesforce proficiency, Help Desk/Ticketing software experience, account data management, cross-functional coordination, process documentation, live inquiry handling
Preferred skills
Bachelor's degree, English fluency, adaptability to Omni-Channel Triage model
Technologies
Salesforce, Zendesk, Jira
Responsibilities
Manage day-to-day back-office activities including account setups and modifications; Act as primary point of contact for resolving support cases and troubleshooting; Develop standardized methods for handling support resolutions; Coordinate with internal stakeholders (Order Management, Finance, IT) to resolve blockers; Maintain consistent online presence for live inquiries and urgent troubleshooting.
Seniority
Mid-level, hands-on IC
