NG911 On-site System Manager (Federal)
Core
On-site management and advanced technical support for USMC NG911 Public Safety Answering Points and CAD systems in Southern California and Yuma, AZ.
Role type
Senior IC System Manager (Public Safety Infrastructure)
Builds
Operational stability and compliance for military 911 call taking and dispatch solutions
Domain
Public Safety / Defense / Telephony Infrastructure
Deliverable
client delivery
Required skills
Windows Server administration, Active Directory, LAN/WAN troubleshooting, telephony hardware configuration, server hardware installation, Linux/UNIX support, VOIP applications, 3rd party application integration
Preferred skills
Vesta 9-1-1 and FLEX CAD, VMware virtualization, Cloud Technologies (Azure/AWS), Computer Telephony Integration (CTI), GIS/mapping services, database administration (MySql/SQL Server)
Responsibilities
Coordinate with on-site support models and service partners, manage customer relationships, diagnose system failures, lead emergency service escalation procedures, ensure compliance with response/restoration time commitments
Seniority
Senior, hands-on IC