Technical Support Engineer II - Network & Data
Core
Research, diagnose, troubleshoot, and resolve technical issues for mission-critical digital communications systems (TETRA and LTE) serving public safety and commercial customers globally.
Role type
Second/third line Technical Support Engineer (Network & Data)
Builds
Stable operation of digital radio infrastructure and applications for public safety and commercial clients
Domain
Public Safety / Commercial Telecommunications (TETRA, LTE, UMTS/GSM)
Deliverable
client delivery
Required skills
Advanced troubleshooting, network protocol analysis, system architecture understanding, RCA documentation, ITIL framework knowledge, written and spoken English communication
Preferred skills
Linux/UNIX/Windows administration, hardware/virtualization troubleshooting, RF telecommunications systems knowledge, network security expertise
Technologies
TETRA, LTE, UMTS, GSM, Firewalls, LANs, WLANs, WANs
Responsibilities
Diagnose and resolve customer issues across systems, software, and hardware; liaise between engineering departments and customers; visit customer sites to resolve on-premises issues; participate in system upgrades; review tools and recommend procedural improvements
Seniority
Experienced, hands-on IC