Contact Center Representative (Temp to Hire)
Core
First point of contact for customers delivering personalized support with a focus on one-call resolution for billing, collections, move-in/out, outages, and water quality concerns.
Role type
Contact Center Representative
Builds
Customer service interactions and resolutions for Essential Utilities (water and wastewater services)
Domain
Utilities (water and wastewater)
Deliverable
client delivery
Required skills
Active listening, de-escalation, independent problem solving, accurate documentation, system navigation, clear professional communication
Preferred skills
Critical thinking, organizational skills, ability to work under pressure, typing proficiency
Technologies
Microsoft Outlook, internal customer information systems
Responsibilities
Answer inbound calls, place outbound calls when required, resolve customer inquiries via phone and correspondence, document customer interactions, follow up on next steps, build knowledge of utility services
Seniority
Entry-level to Junior, individual contributor