Lead Customer Service Representative
Core
Lead a team of customer service representatives at a convenience store, managing operations, sales, and staff in the absence of the Store Assistant Manager.
Role type
Lead Customer Service Representative (Retail Operations)
Builds
Convenience store operations including fuel, lottery, food service, and retail sales
Domain
Retail / Convenience Store
Deliverable
product features
Required skills
Team supervision, cash handling, inventory management, merchandising, safety compliance, staff coaching, shift auditing
Preferred skills
Retail sales experience, high school diploma or GED, basic arithmetic proficiency
Technologies
Cash register, fuel console, lottery machines, money order machine, telecom transactions, computer keyboard
Responsibilities
Supervise customer service representatives and adjust staffing based on traffic; handle cash, sales, and inventory discrepancies; maintain store cleanliness and equipment; manage merchandise ordering and stock rotation; perform shift audits and daily close-out functions; coach and train new employees; report safety incidents and security issues.
Seniority
Individual Contributor, supervisory level