Lead Application Support Engineer
Core
Lead a team of application support engineers to own the health, reliability, and continuous improvement of mission-critical SaaS platforms, bridging support operations with engineering to reduce recurring issues.
Role type
Senior IC Lead Application Support Engineer
Builds
Production-ready hotfixes, automated diagnostic playbooks, and internal knowledge bases for a healthcare SaaS platform.
Domain
Healthcare technology / .NET ecosystem
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
.NET / C# debugging and development, React front-end diagnosis, Microsoft SQL Server query analysis, Azure cloud operations, incident management, team leadership, root cause analysis, structured problem management
Preferred skills
AI/LLM-assisted tooling development, CI/CD pipeline automation, observability and monitoring tooling
Technologies
.NET, C#, React, Microsoft SQL Server, Azure, Azure DevOps, Application Insights, Log Analytics, GitHub Copilot, Azure OpenAI
Responsibilities
Perform deep-dive technical triage across the full application stack and develop targeted hotfixes; Monitor production defect patterns to surface systemic issues and drive post-incident reviews; Champion AI adoption to accelerate issue diagnosis and automate repetitive workflows; Lead, coach, and mentor a team of application support engineers; Act as a bridge between support operational insights and engineering roadmap priorities
Seniority
Senior, hands-on IC with team leadership
